Why are we polite? Often, it’s to avoid conflict, maintain peace, or protect someone’s feelings. But when we soften the truth too much, we risk causing more harm than good. While kindness is essential, excessive politeness can blur the message, leaving important issues unresolved and creating confusion. 

In her book 13 Things Mentally Strong People Don’t Do, Psychotherapist Amy Morin emphasizes the importance of honest communication. This involves taking responsibility for your emotions and allowing others to do the same. Diluting the truth, especially in difficult conversations, can prevent the clarity needed to resolve issues. 

Here are some strategies to communicate more directly and openly while still maintaining kindness. 

Why Do We Feel the Need to Be Overly Polite, and What Are the Downsides? 

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Fear of Conflict:
Many individuals shy away from direct communication due to a fear of conflict. They often believe that softening their words will minimize the risk of arguments or hurt feelings. 

However, this avoidance frequently leads to misinterpretations, causing the true intention or urgency of the message to be lost. When messages are wrapped in layers of politeness, confusion and misunderstandings can arise, complicating relationships. 

This can result in unresolved issues, lingering resentment, and ultimately a breakdown of trust in those relationships. 

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Desire to Please:
Some individuals have a strong urge to be liked and accepted, which often drives them to sugarcoat the truth in order to avoid displeasing others or to maintain a positive image. While this may seem harmless, it can prevent critical issues from being addressed. 

When feedback lacks clarity, recipients may not recognize the need for change or improvement, leading to unresolved problems that can escalate over time.  

This desire to please can compromise authenticity, resulting in superficial relationships that are based on false pretenses rather than genuine connection. The repercussions of this can create a barrier to deeper, more meaningful interactions. 

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Cultural Norms:
In certain cultures, indirect communication is the standard, and being excessively polite is seen as a way to demonstrate respect and uphold social harmony. While this may foster a pleasant atmosphere, it can also lead to frustration and resentment. 

Over time, the lack of clarity can make one party feel unheard or misunderstood, ultimately damaging trust and connection in relationships. 

6 Strategies for Clear Communication

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1. Prepare Your Key Points:
Take some time to outline the main points you want to communicate. Consider how to convey your message effectively while being mindful of phrases you might be tempted to use, such as, “We can still be friends,” to soften the impact. Review and revise your notes to ensure that you avoid sending mixed signals. 

Preparing your key points helps establish a clear foundation for the conversation, which is crucial for building trust and ensuring that both parties understand each other’s intentions. 

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2. Be Clear and Concise:
Effective communication hinges on clarity. Aim to express your thoughts clearly and succinctly so that your intent is unmistakable. The longer your explanation, the greater the chance for confusion, so focus on delivering your message in a straightforward manner. 

Clarity prevents misunderstandings and promotes transparency, allowing both partners to feel heard and respected, which is essential for a healthy relationship. 

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3. Provide Constructive Feedback:
When giving feedback, aim to be direct while also being constructive. Instead of vague statements like, “I need you to step up,” offer specific examples and potential solutions to make the conversation more actionable and beneficial. 

Constructive feedback fosters growth and improvement in a relationship, enabling partners to work together to resolve issues and strengthen their bond. 

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4. Practice Empathy:
Take the time to understand the perspective of the person you’re communicating with. Starting the conversation with an acknowledgment such as, “This is a difficult conversation, but it’s important,” can help frame your message in a way that is both honest and compassionate. 

Practicing empathy demonstrates respect and validation for your partner’s feelings, fostering emotional intimacy and encouraging open dialogue. 

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5. Set the Right Tone:
While directness is important, maintaining a warm and respectful tone can enhance the reception of your message. Be cautious not to convey mixed messages—smiling while delivering bad news or laughing when establishing a boundary can create confusion. Ensure that your tone aligns with the seriousness of the conversation. 

A consistent tone reinforces your sincerity and respect, which are vital for maintaining trust and emotional safety in a relationship. 

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6. Encourage Openness:
Create an environment that values open and honest communication. Invite others to share their thoughts and feelings freely. Be attentive to feedback and clarify any points as needed to promote understanding and transparency. 

Encouraging openness fosters a sense of safety and belonging, making both partners feel valued and supported. This approach strengthens the relationship by nurturing deeper connections and reducing the likelihood of unresolved issues. 

As an organization dedicated to ending violence in all its forms, BWSS stands in solidarity with victims and survivors. For resources on safety, accessing support, and taking action against gender-based violence, visit our website.

You are not alone.

If you or someone you love is in need of support, please contact the Battered Women’s Support Services Crisis Line:

Call toll-free: 1-855-687-1868 Metro Vancouver: 604-687-1867 Email: EndingViolence@bwss.org