Internal and External Posting

Manager of Retail Services and Programs
Full-time 40 Hours Weekly Monday to Friday Evenings & Weekends are required
Salary is negotiable

Battered Women’s Support Services is a feminist anti-violence organization with strong entrepreneurial spirit! 
We are looking for a new member of our Leadership Team!

Battered Women’s Support Services Manager of Retail Services and Programs is responsible for the day-to-day management of Retail Programs and Services in accordance with Battered Services Support Services mission, values, goals, ethics, and strategic plan.

The BWSS Manager of Retail Services and Programs responsibilities include improving the commercial performance and maximizing profitability of the retail program through effective merchandising, communication, donor relations, service provision and volunteer co-ordination, staff supervision, improving sales and meeting customer demand.  Performance objectives require action in Store Operations, Volunteer Co-ordination & Management, Merchandizing and “Buying”, Finance and Sales Reporting, Direct Service Provision to Women Survivors of Violence, Customer Care, Promotion & Marketing, Logistics, Information Technology, Administration. 

Typical work activities will vary and include:
1. managing and motivating a volunteer team to increase sales and ensure efficiency;
2. managing stock levels and making key decisions about stock control;
3. analyzing sales figures and forecasting future sales volumes to maximize profits;
4. analyzing and interpreting trends to facilitate planning;
5. using information technology to record sales figures and for data analysis and forward planning;
6. dealing with staffing issues: interviewing potential staff; conducting appraisals and performance reviews; and providing or organizing training and development;
7. ensuring standards for quality, customer service and health and safety are met;
8. resolving health and safety, legal and security issues;
9. responding to customer complaints and comments;
10. promoting Battered Women’s Support Services and Retail Program;
11. organizing special promotions, displays, galas and events;
12. attending and chairing meetings;
13. updating colleagues on business performance, new initiatives and other pertinent issues;
14. touring the retail floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues;
15. maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing;
16. initiating changes to improve the business;
17. dealing with sales, as and when required.

Qualifications

• Experience and training in retail management;
• Experience and training in accounting/finance;
• Experience and training in fundraising, donor relations, and/or communications
• Experience in social enterprise development and/or management an asset
• Feminist leadership skills with previous supervisory experience
• Excellent communication skills both written and verbal
• Strong computer skills including ability to use database applications
• Must have training and experience in Excel
• Strong understanding of feminist women’s organizations
• A commitment to BWSS’s mission, goals and objectives
• An understanding of and a commitment to social enterprise and asset based resource development
• Ability to work efficiently in a fast paced and entrepreneurial work environment
• Ability to give and receive constructive feedback

Application Process & Deadline

All expressions of interest must be received by 5 pm March 9, 2009.  Anticipated start date is March 30, 2009. 

Please send resumes to:  Angela Marie MacDougall
Address:  P.O. Box 21503 – 1424 Commercial Drive, Vancouver, V5L 5G2
Fax:  604-687-1864    Email:  director @bwss.org

Internal and External Posting

Aboriginal Women’s Employment Program Co-ordinator
Full-time 40 hours per week at $ 17.60 per hour
Excellent benefits
Monday to Friday 9 am to 5 pm – Evenings and Weekends are required

Battered Women’s Support Services is currently hiring for BWSS Empowering Women’s Employment Program for women survivors of violence/abuse

Position Summary

The BWSS Aboriginal Women’s Employment Program Co-ordinator plans, develops, implements and oversees the day to day operation of the Aboriginal Women’s Employment Program within BWSS Empowering Women’s Employment Program.  The Aboriginal Women’s Employment Program Co-ordinator reports to the BWSS Manager of Employment Services & Programs.

BWSS Empowering Women’s Employment Program (EWEP) services include case management, individualized training, personal development, support groups, personal development exploration, employment related skills training, and educational assistance, counselling, crisis intervention, advocacy, legal advocacy and referrals to women survivors of violence in relationships and sexual assault.

Key Responsibilities:
•    From a feminist, anti-oppression perspective plans, organizes and delivers BWSS Aboriginal Women’s Employment Model
•    Deliver services with cultural relevancy and in recognition of the impact cultural genocide and colonization on Aboriginal women
•    Facilitates the development of a Personal Development Plan with participants
•    Conducts group sessions such as workshops and courses to support skill acquisition and build on current skills.
•    Participates in program development, prepares grant proposals for submission.
•    Participates as a member of BWSS Empowering Women’s Employment Program Team
•    Provides assessment and referral for survivors of violence both within the organization and to other collateral agencies
•    Recruits, selects, trains, orientates, supervises, evaluates and dismisses women volunteers
•    Schedules volunteers for facilitation of support groups
•    Maintains and provides current employment-related information such as labour market information, employment standards regulations and information on other community resources and services
•    Coordinates a recognition program for volunteers and annual special events for volunteers

•    Monitors expenditures within the operating budget for the year and prepares program budget for submission to senior leadership
•    Promotes public awareness and support of the BWSS Empowering Women’s Employment  Program by producing promotional materials and attending community events
•    Assists with debriefing and case consultation with BWSS Employment staff
•    Develops applicable handouts for women accessing BWSS EWEP
•    Prepares related reports and compiles statistics on program operation and use

Qualifications
1.    Minimum three years of recent related experience working with women survivors of violence
2.    Employment counselling experience
3.    Minimum three years recent supervisory or administrative experience
4.    Minimum three years recent experience managing volunteers
5.    Strong group facilitation skills & training skills
6.    Feminist leadership skills
7.    Minimum three years training and education in a directly related field
8.    Strong feminist analysis of violence against women combined with an anti-oppression commitment, awareness and analysis and demonstrated ability to apply analysis
9.    Knowledge and experience working with Aboriginal women and knowledge of generational impact of colonization and residential school.
10.    Demonstrated cultural proficiency and ability to work with women from various cultural communities
11.    Strong conflict resolution skills and demonstrated ability to work as a member of a team
12.    Satisfactory criminal record checks
13.    Have experience in women’s organization and non-profit society environments
14.    Have excellent communication skills, both verbal and written
15.    Have proven ability to work co-operatively with colleagues and service provider in the community
16.    Be personable, flexible and self-directed

This position requires union membership
This position is part of an organization where the sole purpose is to alleviate and address the conditions of a disadvantaged group (women who are marginalized by violence and various forms of inequalities) being female is a bona fide occupational requirement. As such, only women will be considered for this position. Women who identify as Aboriginal, Indigenous, First Nation’s, Métis, Inuit or Native will be considered for this position.

Application Closing Date: Friday, January 23, 2009 by 5 pm
Resume cover letter and three references to:
Angela Marie MacDougall
Fax:  604-687-1864, Email:  director@ bwss.org Address:  P.O Box 21503 1424 Commercial Drive, Vancouver BC V5L 5G2

Internal and External Posting

Manager of Employment Services & Programs
Full-time, 40 hours/week, Salary Negotiable Based on Experience/Knowledge
Monday to Friday 9:00 am – 5:00 pm
(Evenings, weekends and on call are required)

Battered Women’s Support Services is a feminist anti-violence organization committed to social change!
We are looking for a new member of our Leadership Team!

Position Summary:

The Manager of Employment Services & Programs is responsible for managing all aspects of Battered Women’s Support Services Empowering Women’s Employment Program.  This is a BWSS Leadership Team position.

Key Duties and Responsibilities:

From a feminist, anti-oppression perspective plans, organizes, controls and directs the provision of employment services and programming for assigned new and existing programs, services and projects

Ensures effective program and service delivery that is consistent with BWSS’s mandate and policy, legal, contractual, budgetary and other requirements.

Participates in program development, prepares grant proposals for submission.

Participates as a member of senior management in developing long range and strategic plans assessing and resolving operational issues and policies.

Develops and establishes standards and accountability control mechanisms for employment service provision in accordance with mandate, funding requirements, policies, goals and collective agreement requirements and approved by Executive Director.

Working in collaboration determines program, resource, budgetary, operational and organizational requirements for all new and existing employment services and programs.

Supervises, develops and motivates unionized employment service staff and other assigned staff consistent with feminist anti-oppression perspective to attain program objectives, ensure effective employment service case planning and management, accountability to funding requirements, referring agencies, community and women accessing services.

Delivers employment program services.

Communicates and promotes BWSS services and programs and the value therein

Qualifications

1.    Strong demonstrated feminist leadership skills

2.    Demonstrated ability to lead operational and administrative management, planning, organizing, human resources, analytical and communications.

3.    Minimum 5 years experience providing counselling, support, information and referrals to women survivors of violence. This experience has resulted in a thorough understanding of the dynamics of abuse, supportive interventions and current and emerging issues affecting survivors.

4.    Employment counselling experience and knowledge of employment issues for women survivors of violence with specific knowledge of systemic barriers for Aboriginal and Immigrant women.

5.    Strong feminist anti-oppression analysis of violence against women.

6.    Strong counselling, advocacy skills, group facilitation and presentation skills.

7.    Extensive theoretical and experiential training related to violence against women, feminist counselling and employment counselling.

8.    Demonstrated program development experience and skills

9.    Three to five years of progressively more responsible program management experience in feminist or community social service sector with demonstrated and in-depth working knowledge of BWSS or community based programs and services, applicable legislation and policies

10.    Good organization and time management skills.

11.    Strong conflict resolution skills and the ability to create an atmosphere of trust and support within BWSS Empowering Women Employment Program team.

12.    Well-developed communication skills both written and verbal.

This position is part of an organization where the sole purpose is to alleviate and address the conditions of a disadvantaged group (women who are marginalized by violence and various forms of inequalities) being female is a bona fide occupational requirement. As such, only women will be considered for this position. Aboriginal women, Immigrant women and women of colour are strongly encouraged to apply.

Application Process & Deadline

All expressions of interest must be received by 5 pm Friday, January 23, 2009.  Anticipated start date is February 2009.

Please send resume complete with three references to:

Angela Marie MacDougall
Address:  P.O. Box 21503 – 1424 Commercial Drive, Vancouver, V5L 5G2
Phone:  604-687-1613      Fax:  604-687-1864    Email:  director @bwss.org